The Customer Service Portal is no longer available.

What you need to know:

- Network Performance Reporting: To access your reports, please use the Console Connect Application.

- Report a Problem & Tickets: To submit and track support requests please use the Console Connect Application, email globalhelpdesk@pccwglobal.com or call +852 2829 1567.

- My Services & My Invoices: Please contact our Finance Team listed on your invoice or your Account Team for assistance.

Need help registering for Console Connect? Our Customer Success Team is ready to assist, email: csm@consoleconnect.com.