User Guide

Document Purpose

This document provides general information and instruction that intends to guide user of the PCCW Global Service Portal to search subscription and invoice information and to report fault and trace fault ticket of different fault nature, and to manage user profile current and historic alarms for subscribed products.

Intended Audience

This document should be accessible and read by end users of the PCCW Global Service Portal that includes PCCW Global administrator, Customer administrator, and Customer user.

Background

PCCW Global Service Portal is a web-based application that serves as a platform to provide customers, resellers, and partners self-serve products and services, account profile information and hotline support information etc.

What you can do with online service portal

The information in this user guide, as outlined in the Table of Contents, is divided into sections corresponding to the functions within the PCCW Global Service Portal.

The following functions are available:

• User Management
• Used to create of user account and update of user profile
• User Access Log
• Used to enquire user access history
• Fault Ticketing
• Used to submit and trace of Fault Ticket
• Alarm Monitoring
• For viewing current and historical alarms for subscribed products
• Service Listing
• For viewing subscribed records
• Invoice Listing
• For viewing invoice records