User Guide

View Current Alarms

1. Screen

Current Alarm Page

Current Alarm Table

2. Fields

• Product: Product type name
• Circuit: Circuit ID, partial search allowed
• Alarm Time: For specifying the start date of alarm search date range
• To: For specifying the end date of alarm search date range
• Alarm Type: Alarm type name, partial search allow
• Severity: Severity of the alarm

3. Procedures

• You can access Current Alarms by selecting My Services in the menu, clicking on "Alarms" in the dropdown shown and clicking on "Current Alarm" in the sub-dropdown shown
• Select search criteria like Product from the dropdown list, Circuit ID, Alarm Time, Alarm To, Alarm Type, Severity ; or
• Click Search button to view the current alarms
• Click Clear button to clear all searching criteria you have entered

4. Note

• Following are major types of products that you can view the current alarms
• Fiber
• MPLS VPN – MRS CE Router
• You may sort the results in the table, by clicking on the column header
• Click on the "Severity" of any record. It will on the Alarms Details page

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View Alarm Details

1. Screen

Alarm Details Page

2. Fields

• Product: Product type name
• Circuit: Circuit ID, partial search allowed
• Alarm Time: For specifying the start date of alarm search date range
• To: For specifying the end date of alarm search date range
• Alarm Type: Alarm type name, partial search allowed
• Severity: Severity of the alarm

3. Procedures

• Select search criteria like Product from the dropdown list, Circuit ID, Alarm Time, Alarm Type, Severity; or
• Click Search button to view the current alarms
• Click Clear button to clear all search criteria you have entered
• You can access the Alarm Details page by clicking on the severity of any record

4. Note

• You may sort the results in the table, by clicking on the column header
• Clicking on Back to Current Alarms button will take you back to Current Alarm page.

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View Alarm History

1. Screen

Alarm History Page

Alarm History Table

2. Fields

• Product: Product type name
• Circuit: Circuit ID, partial search allowed
• Alarm Time: For specifying the start date of alarm search date range
• To: For specifying the end date of alarm search date range
• Alarm Type: Alarm type name, partial search allowed
• Severity: Severity of the alarm

3. Procedures

• Select search criteria like Product from the dropdown list, Circuit ID, Alarm Time, Alarm Type, Severity; or
• Click Search button to view the alarm history
• Click Clear button to clear all searching criteria you have entered
• You can access the Alarm History Table page by clicking on the severity of any record of the Alarm History page

4. Note

• Following are major types of products that you can view the current alarms
• Fiber
• MPLS VPN – MRS CE Router
• You may sort the results in the table, by clicking on the column header
• Clicking on the "Back to Current ALarms" button will take you back to Current Alarm page